FAQs

General Questions

Where are you located?

We are an online crystal shop located in Melbourne, Australia. 

MyCrystalCrush Values

Where are your crystals sourced from?

We have a vast supply chain throughout the world.

Are your crystals ethically sourced?

Yes.

Returns, Exchanges and Shipping Information

Where do you ship your Crystals to?

We ship to every country in the world.

How long until my order is sent?

We post your chosen crystal or gemstone within 2 business days. 

  • Estimated delivery within Australia: From 2 to 15 business days.
  • Estimated delivery outside Australia: From 5 to 30 business days.

We will use either Australia Post or a specialised Courier. 

Please note: due to COVID-19, there are logistical challenges for shipping across the world. We will endeavour to choose the most appropriate shipping option to ensure there are no unnecessary delays. 

What if I have not received my order?

Where an order has not been received within 30 days, please email us at info@mycrystalcrush.com. We will immediately investigate any unreceived order. 

Note: please leave clear instructions on your Order Note. We do not take any liability for lost orders by postal services or couriers. We recommend you request a "signature on delivery" in the Order Note for the package not to be left at your door. 

What if I received my crystal and it was chipped or broken?

We will ensure all crystals and gemstones are packaged Please take a photo of the crystal on the day of delivery and email this to info@mycrystalcrush.com. 

Can I have a refund or exchange my crystal?

As our crystals are raw, unpolished, imperfect - we double wrap the most delicate pieces prior to packaging to avoid any chips or damage. We will investigate any damage however please take a photo of the crystal on the day of delivery and email this to info@mycrystalcrush.com. 

No refunds will be considered for any other reason unless you feel the product was misrepresented in the product description. 

Can I pick up my order?

If you are in Melbourne, Australia we can discuss order pickups. 

Discounts

We are committed to servicing our clients and their individual needs.

  • We offer sales discounts for Black Friday, Boxing Day, Cyber Monday and other sales events during the course of the year.
  • For orders over $150 AUD or recurring orders, we will discuss a discount for pensioners or teachers (purchasing for classroom environment).
  • We do not price match as every crystal is unique